Updated: Sept 14, 2020
Updated: Sept 14, 2020
We do not actively solicit personal or other information from children under 18. If you are under 18 years of age and would like to participate in our programs or purchase our products or services, please ask your parent or guardian for assistance.
We limit the collection of Personal Information to what is reasonably required to fulfill the purposes for which it was collected. We may ask for Personal Information such as your name, birth date, telephone number, email address, and street address. When you visit our pharmacies to fulfil a prescription or to access our other health services, when you participate in our home monitoring services, and when you use our contactless prescription delivery service, we will ask you to provide your prescription and other relevant Personal Information, including personal health information. We may access your personal health information electronically and may collect Personal Information from the prescriber of a prescription or from your other health care providers, and one of our representatives may contact you regarding your prescription. Where you request to have your prescription transferred from another pharmacy, we will contact that pharmacy and collect your prescription and other Personal Information from that pharmacy for the purposes of transferring and fulfilling your prescription. When you use certain smart devices and services that we offer (“Smart Devices”), we will collect your Personal Information such as when you take the doses of prescriptions that have been dispensed in one of our pharmacies using a Smart Blister Pack. These Smart Devices are also be subject to the privacy practices and policies of the third parties that manufacture the devices and offer associated online services.
In registering for an account on our website or mobile application and by using those services, you will be providing us with Personal Information, including your personal health information such as your prescriptions, medical history, and your requested pharmacy pick-up location. We only collect Personal Information if we obtain your consent for its collection and use. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the Personal Information in question. We may collect, use, and disclose your Personal Information without your consent where required or permitted by law.
If you register with our website or mobile applications, including for the purposes of subscribing to newsletters, registering to health education clinics, accessing your medication records, requesting online prescription refills, or viewing your current and past prescriptions, you will receive a username and password when you have submitted your profile information and have completed the account sign up. You are responsible for providing true, accurate and complete information about yourself. You are also responsible for maintaining and updating your Personal Information to keep it accurate, current, and complete. Any person who has access to your account credentials may be able to access any of the Personal Information available in your account.
When you use our contactless prescription delivery service, we will share your Personal Information with the pharmacist who will fulfill your prescription. The pharmacist will use your information in the same manner as if you had attended the pharmacy in person to fulfil your prescription. When you participate in our home monitoring service, we will disclose your Personal Information collected during monitoring visits and otherwise in connection with the service to your doctor. Certain products and services we offer are provided and sold by third parties and those products and services are governed by their respective privacy statements and policies, including Smart Devices and genetic testing services.
We take the security of your Personal Information seriously and use a combination of administrative, organizational, physical, and technical safeguards to avoid the loss, misuse, or unauthorized access, disclosure, or modification of your Personal Information. Despite these measures no method of information transmission or storage is 100% secure or error-free, and we cannot guarantee absolute security.
We expect you, from time to time, to supply us with updates to your Personal Information, when required.
You may make a written request to review any Personal Information about you that we have and we will provide you with any such Personal Information to the extent required by law. We reserve the right to charge you a reasonable administrative fee to access your Personal Information. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.
202 – 4894 Fraser Street
Vancouver, BC V5V 4H5